Privacy Policy

Effective Date: 19 May 2025
Last Updated: 8 June 2026

Mawlera Data Group (Pty) Ltd respects privacy and is committed to protecting personal information and conducting data processing in a lawful, fair, secure, and transparent manner. Mawlera Data Group (Pty) Ltd is committed to protecting personal information, complies with POPIA and GDPR, and applies secure processing, data minimisation and transparency.

Who We Are

This website is operated by Mawlera Data Group (Pty) Ltd, a private company registered in South Africa under registration number K2025369684. Mawlera Data Group is the responsible party for the processing of personal information collected through this website or in connection with the services offered through it.

Company Name: Mawlera Data Group (Pty) Ltd 
Registration Number: K2025369684 
Address: 29 Copacabana Blvd, Heritage Park, Cape Town, South Africa 7130
Email: info@mawlera.co.za
Phone: +27 71 611 6869

Scope of This Policy

This Privacy Policy applies to personal information collected:

• when you visit this website,
• when you submit a contact request,
• when you request a consultation,
• when you communicate with Mawlera by email, form, or other channels,
• when Mawlera delivers or discusses data, dashboard, analytics, or related services,
• and where Mawlera otherwise processes personal information in connection with website or client-facing interactions.

Regulatory Framework

Mawlera Data Group processes personal information in accordance with applicable law, including the Protection of Personal Information Act, 4 of 2013 (POPIA). POPIA aims to promote the protection of personal information processed by public and private bodies and is enforced by the Information Regulator (South Africa). The Information Regulator requires Information Officers to be registered.

Information Officer details:

• Information Regulator Registration Number: 2026-023381
• Information Officer: Mawuhlume Sibabalwe Mtyobile

Categories of Information We May Collect

Mawlera may collect personal, technical and business information where needed to deliver its services.

This may include, where applicable:

• name and surname,
• email address,
• phone number,
• company or organisation name,
• role or job-related details shared with us,
• form-submission content,
• support messages or enquiries,
• dashboard-related inputs, business metrics, or shared files,
• browser and device information,
• IP address and website access information,
• usage, navigation, and technical log data,
• and any additional information you voluntarily provide.

How Information Is Collected

We may collect personal information:

• directly from you when you complete a form or communicate with us,
• when you request a consultation,
• when you email, call, or otherwise contact us,
• automatically through website systems, log files, cookies, embedded tools, or similar technologies where applicable,
• or through service providers or systems that support website functionality, communications, hosting, security, or analytics, where lawful.

Purposes of Processing

Mawlera uses personal information to provide analytics, build dashboards, communicate with you and comply with the law.

Accordingly, Mawlera may process information to:

• respond to enquiries,
• process contact requests,
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• deliver analytics, dashboards, and related services,
• communicate with clients, prospective clients, and website users,
• improve our website, content, communications, and service quality,
• support internal administration and record keeping,
• maintain security and system integrity,
• investigate misuse, threats, or legal claims,
• comply with legal and regulatory obligations,
• protect legitimate business interests where lawful,
• and fulfil contractual, pre-contractual, or operational obligations.

Lawful Processing and POPIA Principles

Mawlera processes personal information lawfully, securely and transparently, and collects only what it needs.

Mawlera seeks to process personal information only where there is a lawful basis or legitimate purpose to do so, including where:

• consent has been given,
• processing is necessary to provide services or respond to requests,
• processing is necessary for legitimate business purposes,
• processing is required to comply with legal obligations,
• or processing is otherwise allowed by applicable law.

Data Sharing

Mawlera does not sell personal information. We may share it with trusted service providers and, where the law requires, with authorities.

Mawlera may share information with:

• hosting and infrastructure providers,
• website, email, communications, or cloud service providers,
• technology providers that support analytics, operations, or security,
• advisers, consultants, and professional service providers,
• regulators, law enforcement, or public authorities where legally required,
• or other third parties where lawful and necessary to provide services or protect legitimate interests.

Where third parties process information on Mawlera’s behalf, Mawlera takes reasonable steps to ensure that appropriate confidentiality and security safeguards are applied.

International Transfers

Where information is processed or stored using systems, platforms, or providers located outside South Africa, Mawlera will take reasonable steps to ensure that such processing is lawful and protected to an appropriate standard.

Cookies, Technical Data, and Embedded Tools

We may collect technical information to run this website effectively.

This website may use cookies, analytics, logs, or embedded services to:

• maintain functionality,
• improve user experience,
• understand technical performance,
• support website security,
• and analyse interactions where appropriate.

Where maps, embedded media, or other third-party tools are used, those providers may process technical information such as your IP address, device information, or browser data in accordance with their own privacy policies.

Data Security

Mawlera uses technical and organisational safeguards to keep personal information secure.

Mawlera takes reasonable steps to protect information against:

• loss,
• misuse,
• unauthorised access,
• unauthorised disclosure,
• alteration,
• destruction,
• and other unlawful handling.

However, no online transmission or storage method can be guaranteed as absolutely secure.

Data Minimisation and Retention

Mawlera aims to collect only information reasonably necessary for the relevant purpose and to retain personal information only for as long as needed to:

• provide services,
• maintain records,
• respond to issues,
• comply with legal or regulatory obligations,
• protect legal rights,
• or support legitimate operational requirements.

Data Subject Rights

You may ask to access, correct or delete your personal information, or object to its processing.

Subject to applicable law, you may request:

• access to the personal information Mawlera holds about you,
• correction or updating of inaccurate or incomplete information,
• deletion or destruction where lawful and appropriate,
• objection to certain processing,
• withdrawal of consent where processing is based on consent,
• and information relating to how your personal information is processed.

Children’s Information

Mawlera does not knowingly collect personal information from children unless such processing is lawful and appropriate authorisation or consent has been obtained where required.

Marketing and Communications

If Mawlera sends any updates, service communications, or marketing material, you may contact Mawlera to opt out of non-essential marketing communications where applicable.

External Websites

This website may link to external websites or third-party platforms. Mawlera is not responsible for the privacy, security, or data practices of external sites.

Complaints

If you believe Mawlera has processed your personal information unlawfully or inappropriately, you may contact Mawlera first so the matter can be reviewed.

You may also lodge a complaint with the Information Regulator (South Africa), which is the authority empowered to monitor and enforce compliance with POPIA.

Contact and Information Officer

For privacy-related enquiries, requests, or complaints, contact:

Mawlera Data Group (Pty) Ltd
29 Copacabana Blvd, Heritage Park, Cape Town, South Africa 7130
Email: info@mawlera.co.za
Phone: +27 71 611 6869

Information Officer: Mawuhlume Sibabalwe Mtyobile 
Information Regulator Registration Number: 2026-023381

Changes to This Policy

Mawlera may update this Privacy Policy from time to time to reflect legal, regulatory, operational, technical, or business changes. The latest version will be published on this page with an updated revision date.